Returns and Exchanges

U.S. RETURNS: YOU HAVE 3 OPTIONS WHEN RETURNING

1. Refund:

You can receive a refund back for the item you are returning back to your original payment method by following the below conditions.

  1. Raise a return request and ship us within 3 days of your order delivery date.
  2. Items should reach us within 7 days of your order delivery date.
  3. Items returning should not be worn, and have their original tags attached to the garments.

You will have to bear all returns shipping charges for this refund option.

2. Exchange:

Love it, but need a different size or color? No problem! We can facilitate exchanges if

  1. You raise an exchange requests within 3 days of your items delivery date
  2. If we receive within 7 days of your delivery date,
  3. And if all the items are not worn and in their original tags are attached to the garments.

You will be responsible to bear all return shipping charges for the exchange option, however we will ship the new item for free.

3. Store Credit + $10USD credit Bonus:

We're sorry your order didn't work out, so let us make things right. You'll get a store credit for the same price of the original purchase, minus shipping costs of the original item if

  1. You raise a store credit requests within 3 days of your items delivery date and
  2. If we receive items within 7 days of your delivery date,
  3. And if all the items are not worn and in their original tags.

You can receive a store credit for the amount of your return, and a BONUS 10 USD credit you can use toward finding something else you'll love.

You can ship us the return item for free by using our pre-paid label. Please contact us at support@goldenthreads.co

For example:

If your items are delivered on Jan 1st and you want to return them. You need to place the shipping request with us within 3 days. Which is by end of day Jan 3rd. If you received your items on a Friday, you should ship by Monday. In case of a long holiday you can ship within 4 days. And we should receive no later than 7 days of your delivery date, which is by Jan 7th.

USA Returns should be made to

Bearlove Apparel LLC
2450 Washington Avenue Suite 152
San Leandro, Ca 94536

To raise a return or exchange request please follow the instructions in the below link